Where it runs · Access

Built for the front door of access.

Access is where demand either becomes a visit or disappears. Steer answers every inquiry, qualifies it, verifies coverage, and books the first right appointment, on every channel and every hour, so no patient is lost waiting to get in.

See how it works
Modeled for a multi-site access operation
Inquiries answered in seconds<30s
Abandoned-call rate-61%
First-contact resolution73%
Time to first appointment-4.1 days
Voice AI, answering liveunified withSMSWeb chatWeb formsPatient portalEmailAd channels

Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.

The challenge in access

The hardest part of healthcare is often just getting in the door.

Long hold times, phone trees, and callbacks that never come turn ready patients into lost ones before a single visit is booked. Access is understaffed almost everywhere, and every abandoned call is demand you already paid to create, walking out before it converts.

How it works

This is the same Steer cycle, capture, book, collect, return, focused on the moment a patient tries to get in.

01
Answer everything, instantly
Every call, web request, and message is answered in seconds across every channel, with no queue and no voicemail.
02
Qualify and route
Steer qualifies against your rules, verifies coverage, and routes to the right provider, location, and visit type.
03
Book the first right slot
The appointment is made in the same interaction, matched to urgency and availability.
04
Catch what would be lost
After-hours and overflow demand that staff cannot reach is captured and converted automatically.
Voice AI, front and center

The phone still rings. Now it always gets answered.

Most patients still pick up the phone first, and that is exactly where access breaks down. Steer's voice AI answers every call on the first ring, sounds natural, understands intent, and books the visit in the same conversation. The same intelligence runs across SMS, web, and portal, so the patient is recognized no matter how they reach you next.

Inbound call, voice AI
Answered on the first ring
Live
Caller
Hi, I am a new patient and I need to see someone about my knee this week if possible.
Steer voice AI
Of course. I can get you in with Dr. Alvarez. There is a Thursday at 2:15 or a Friday at 10:30. Which works better?
Caller
Thursday is good.
Steer voice AI
Booked for Thursday at 2:15. I have verified your insurance is in network and texted you the intake link. Anything else?
Booked in under 90 seconds, insurance verified, intake sent, written back to the EHR. No hold, no callback, no staff time.
What makes it different

One system that finishes the job.

⚡
Zero hold, any hour
Seconds to a real answer, day or night, no callback.
◎
Knows the patient
Returning patients are recognized, not re-interrogated.
⇄
Routes correctly
Right provider, right location, right visit type, first time.
Impact

What open access looks like.

Modeled on a multi-site access operation.

-61%
abandoned calls
<30s
to a real answer
-4.1 days
to first appointment
Proof

“Steer is reshaping what timely access to care looks like for our communities, with most patients now reaching care in a fraction of the old wait.”

Dr. Peter Thias, MD
ER Director, MedCity Hospital
Why nothing falls through the cracks
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.