Emergency Department

Cut LWBS. Move patients faster.

Steer powers the ED front door and back end: it keeps waiting patients informed, accelerates discharge follow-through, and closes the loop on every handoff, so fewer patients leave without being seen and more beds turn over.

See how it works
Modeled for a mid-size ED
Patients seen in under 15 min8 of 10
Reduction in LWBS-34%
Discharge follow-up completed94%
72-hour return reduction-19%
Voice AI, answering liveunified withSMSWeb chatWeb formsPatient portalEmailAd channels

Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.

The problem

Every minute in the waiting room is a patient deciding whether to stay.

Long waits drive left-without-being-seen rates, which cost revenue and, more importantly, put patients at risk. Boarding and slow discharge follow-through compound the bottleneck. The staff are doing everything they can. There simply are not enough of them to keep every patient and family informed in real time.

How it works

This is the same Steer cycle, capture, book, collect, return, running at the speed and pressure of emergency care.

01
Keep the waiting room informed
Patients and families receive real-time updates, reducing the anxiety that drives people to walk out.
02
Accelerate the handoff
Steer closes the loop on every internal handoff so nothing waits on a callback.
03
Own discharge follow-through
Post-discharge instructions, medication confirmation, and follow-up booking happen automatically.
04
Reduce avoidable returns
Proactive follow-up catches the issues that would otherwise become a 72-hour bounce-back.
What makes it different

Built for the pace of emergency care.

⏱
Real-time updates
Families stay informed without pulling a nurse off the floor.
⇄
Closed-loop handoffs
Every transition is tracked and confirmed.
◎
Post-discharge continuity
The relationship does not end at the door, it follows the patient home.
Impact

What a faster ED looks like.

Modeled on mid-size emergency department volumes.

8/10
patients seen in under 15 minutes
-34%
left without being seen
-19%
72-hour returns
Proof

“With Steer powering our front door, 8 out of 10 patients now wait less than 15 minutes before seeing a provider. The national average is approximately 90 minutes.”

Dr. Peter Thias, MD
ER Director, MedCity Hospital
Why nothing falls through the cracks
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.