Where it runs · Care Coordination

Built for the spaces between care.

Patients fall through the gaps between settings: discharge to follow-up, specialist back to PCP, hospital to home. Steer owns the coordination work in those gaps, so follow-up happens, loops close, and patients do not leak out or bounce back.

See how it works
Modeled for a coordinated network
Follow-up appointments completed+46%
Post-discharge contact in 48 hrs97%
Avoidable readmissions-19%
Network leakage between settings-33%
Voice AI, answering liveunified withSMSWeb chatWeb formsPatient portalEmailAd channels

Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.

The challenge in transitions of care

The most dangerous moment in care is the handoff nobody owns.

When a patient moves between settings, discharge to home, hospital to specialist, specialist back to PCP, responsibility blurs. The follow-up appointment is not booked, instructions are not confirmed, and the patient either drifts out of the network or returns through the most expensive door. The coordination work is real, and there is rarely anyone with time to own it.

How it works

This is the same Steer cycle, capture, book, collect, return, applied to the handoffs between care settings. Steer manages the operational follow-through, not the clinical decisions.

01
Reach the patient fast
Post-discharge and post-visit outreach happens within hours, confirming instructions and surfacing problems early.
02
Book the follow-up
The next appointment is scheduled before the patient leaves the loop, not weeks later when it is too late.
03
Close the loop between providers
Referring and receiving providers are kept informed, so the handoff is tracked end to end.
04
Catch the bounce-back early
Proactive follow-up identifies the issues that would otherwise become an avoidable readmission.
What makes it different

One system that finishes the job.

⇄
Owns the handoff
The transition no single team owns, tracked and closed.
⏱
48-hour follow-through
Post-discharge contact while it still changes the outcome.
◎
Remembers across settings
One record follows the patient from hospital to home to clinic.
Impact

What coordinated transitions look like.

Modeled on a coordinated care network.

+46%
follow-up appointments completed
-19%
avoidable readmissions
-33%
network leakage
Proof

“Steer connects every step into one system, so a patient leaving one setting is never dropped before they reach the next.”

Dr. Kavitha Bhatia, MD, MMM, FAAP, FACHE
Chief Medical Officer of Strategy & President, Prime Healthcare
Why nothing falls through the cracks
Steer remembers every patient across every interaction, so each step hands off to the next. Capture leads to booking, booking to documentation, documentation to recall. One system that finishes the job, instead of point tools that forget the patient in between.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.